Send Us a Message
Have questions or need assistance? Fill out the form below and we'll get back to you within 24 hours.
Contact Information
Reach out to us through any of these channels
Phone
1-800-NEXUS-SHIP
+1 (555) 123-4567 (International)
support@nexusship.com
billing@nexusship.com
Headquarters
123 Shipping Lane, Suite 100
Global City, GC 12345
United States
Business Hours
Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday: 9:00 AM - 5:00 PM EST
Sunday: Closed
24/7 Emergency Support Available
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Frequently Asked Questions
Quick answers to common questions
How do I track my package?
Simply enter your tracking number on our Track page. You can find your tracking number on your receipt or shipping confirmation email.
What should I do if my package is delayed?
Check the tracking status for updates. If there's no change after 24 hours, please contact our support team with your tracking number.
How do I change the delivery address?
Address changes can be requested before the package is out for delivery. Contact customer service with your tracking number as soon as possible.
What if my package is damaged?
Take photos of the damage and contact us immediately. We'll guide you through the claims process and arrange for a replacement or refund.
How do I file a claim for a lost package?
Contact our claims department within 30 days of the expected delivery date. Have your tracking number and proof of value ready.